5 quick tips for an amazing customer experience
Customer service is a huge part of running a successful Etsy store. Try these 5 tips & tricks to make your customer experience memorable, and to help you build a group of customers who return again and again!
CUSTOMER EXPERIENCE IS EVERYTHING
Making sure your customer has a good experience in your store is a huge thing.
It goes waaay past just a good review, building a strong relationship & follow up system can skyrocket your sales and create a base of raving fans!
CHECK IN AFTER A SALE
If you make a sale, follow up with your customer in a personalised message. Genuinely check in with them and make sure they have everything they need!
HINT FOR A REVIEW
Kindly (but not forcefully) make them aware that Etsy allows them to leave a review – link them to instructions on how to do so if they are interested.
OFFER THEM YOUR LEAD MAGNET
If they loved what they bought for you, offer them your lead magnet and to opt them into your newsletter for future promotions.
Who doesn’t love a freebie!
IF SOMETHING IS WRONG…
Always treat your customers with respect and kindness, and try to understand their point of view.
If something has gone wrong with an order communicate very clearly, quickly and always try to make things right!